Dr Neil Bacon : publishes more defamatory remarks

I looked at the front page of Dr Neil Bacon's "I want great care" website and this is what I found. Note the attention grabbing remark by the red cross.
Totally lacking in interpersonal skills...Click on that remark, and you are taken here, to a named doctor, and you find the full remark, anonymous, but allegedly from a patient:
Added by: Patient 2008-07-16I have had more emails about Dr Bacon's site than any other topic I have covered. Most are against it. Many say the site is badly designed and badly presented. Some emails are in favour of it.
Trust: 3%
Listening: 0% "Totally lacking in interpersonal skills. No standing up or handshake on my arrival. Didnt appear to listen. Totally lacking in kindness, manners, imaginations or sensitivity. He stopped a course of medication which was working well after 1 month, the day before I went on holiday, spoilt my holiday completely and thoroughly upset me. I had been warned about him but the doctor I wanted to see was unavailable all week and I had no choice. Well, I'll never see him again. Ever"
Recommended: 0%
"Why should we not have the opportunity to draw attention to a bad doctor, a failing doctor? Does the public not have a right to know what is going on? Doctors should provide a good service and be responsible for their actions, for their manners."I agree with all those sentiments. There are already mechanisms in place to complain about problems with doctors. Believe it or not, most of us are decent, caring people. If you have a problem with a doctor, why not write to him and tell him? Most doctors will respond, and will try to address the problem. If you are not satisfied with the response, make a formal complaint to the practice or to the hospital. If you are not satisfied with that, take the complaint to the PCT or the hospital chief executive. If a serious mistake has been made, you can sue the doctor, or take your complaint to the GMC. I accept that some of these processes can be drawn out, but a serious complaint about a doctor is a serious matter and requires careful consideration.
Look at the comment above in more detail:
Didnt appear to listen. Totally lacking in kindness, manners, imaginations or sensitivity. He stopped a course of medication which was working well after 1 month, the day before I went on holiday, spoilt my holiday completely and thoroughly upset me.These are serious allegations. Bad manners, incompetence, lack of care, negligence. If they are all true, why has the patient not made a formal complaint? Maybe he has. Maybe there was no truth in it. Maybe the complaint was considered and rejected. We do not know the background. Dr Bacon is acting as judge and jury, without allowing the defendant, the doctor, to speak. Make no mistake, these remarks are defamatory. Dr Bacon has aggravated the defamation for, not only has he published the remarks, he has referred to them on the front page of his website in a manner that subjects this poor doctor not only to unsubstantiated criticism, but to ridicule.
This one complaint tells us nothing. If the doctor is a full time GP, he will be seeing several hundred patients a week, and many thousands in a year. All doctors have a few bad consultations. All doctors are human. Supposing, the previous day, this doctor's mother had died and he was distracted. One can construct all sorts of scenarios that might explain and mitigate one bad consultation. The 99% of patients who have had good consultations will not put comments on the website. It does not work like that. Mostly it will be difficult patients with personal axes to grind who use this website.
My greatest worry about this website is the effect that it might have on a doctor suffering from depression. Do not get me wrong. If you think your doctor is mentally ill, or performing dangerously, not only is it your right to make a complaint, it is your duty so to do. You must take immediate action. But not by making anonymous remarks on the internet. Talk to one of the other doctors in the practice or to the chief executive of the hospital. But do not put some anonymous, wounding criticisms on an internet website. Supposing you are the person who made the above comment. Supposing this doctor is depressed and therefore not performing well. Supposing your anonymous comment tips him over the edge. You read in the paper next week that he has committed suicide. How would you feel then? Do you remember this:
TRURO An out-of-hours GP killed himself because of fears that he might be dismissed after turning up in the wrong town for an emergency call. (full story here)Who is Dr Neil Bacon to set himself up in judgement over the medical profession? He has no legal training. He has not completed his higher medical training. Whatever he may say, it is hard to believe that his motives are altruistic. This website is a disgrace.
Labels: anonymity, complaints, depressed doctors, Dr Neil Bacon






























































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